Refund policy

Returns & Refunds Policy

• You may request a return within 30 days of receiving your item.
• Items must be unused, in original packaging, and in resalable condition.

• Personalized/custom-made products
• For hygiene reasons: underwear, socks, beauty tools (if applicable)
• Clearance/sale items (unless defective)

1. Contact us at:
   Zeyue Hong Kong Limited
   
   zeruy1131@outlook.com
2. Include your order number, reason for return, and photos (if damaged/defective).
3. Wait for our return approval and instructions.
4. Ship the item back with a trackable service.

• Once we receive and inspect your return, we will process your refund within 5–7 business days.
• Refund will be issued to your original payment method.
• Shipping costs are non-refundable (unless the item is defective or we sent the wrong item).